Manages customer relationships and ensures successful product adoption by resolving issues, understanding enterprise needs, and driving customer satisfaction and revenue outcomes.

Leads implementation and onboarding for high-value fintech customers, managing 20-30 active accounts and conducting training sessions to accelerate time-to-value.

Manages IT service desk queue, resolves hardware/software issues, provides technical support to internal users, and maintains IT documentation and access controls.

Provides first-line IT technical support to internal and external clients by troubleshooting hardware, software, and network issues while managing tickets and escalating complex problems.

Bilingual customer service representative handles inbound/outbound inquiries via phone, email, chat, and SMS while processing transactions and supporting agents across Viamericas' international money transfer platform.

Manages macOS fleet, user access, and IT support requests while collaborating with the SRE team to keep systems running smoothly.

Virtual assistant handles billing customer inquiries, processes claims, validates rate sheets, and maintains billing records using Excel.

Bilingual Vietnamese customer service representative handles inbound/outbound inquiries, processes transactions, resolves issues, and provides agent support across multiple communication channels.

IT Support Specialist manages macOS fleet, handles access/device management, resolves technical requests, and automates IT workflows for a lean team.

Bilingual Vietnamese customer service representative handling inbound/outbound inquiries, transaction support, and agent relationship management across multiple communication channels.

Bilingual customer service representative handling member and provider interactions, back-office tasks, and case management for a health insurance company.

Handle customer interactions and back-office tasks for a health insurance company, supporting members, providers, and brokers across multiple channels.

Bilingual customer service representative handling member and provider interactions, back-office tasks, and issue resolution for a health insurance company.

Handle customer service interactions and back-office tasks for health insurance members, providers, and brokers while maintaining quality and compliance standards.

Bilingual customer service representative handling member and provider inquiries, back-office tasks, and issue resolution for a health insurance company.

Handle customer service interactions and back-office operations for a health insurance company, managing member and provider inquiries across multiple channels.

Lead complex technical escalations for enterprise customers, drive root cause analysis across teams, and improve support processes through tooling and documentation.

Lead customer success manager guides clients through platform adoption, drives value realization, and manages strategic customer relationships across the lifecycle.

Handle customer service inquiries and back-office tasks for health insurance members, providers, and brokers while maintaining compliance and productivity standards.

Handles customer service interactions and back-office operations for a health insurance company, managing member and provider inquiries across multiple channels.